In a typical software development environment the development team works closely with the Project Manager or Technical Leads to understand the development tasks and project plan. Often this process becomes onerous as projects become more complex or as development resources are deployed across multiple projects - ultimately leading to a blow out in time and cost to deliver. TrueTeam provides a common interface to Project and Task management that allows the Project Manager to assign work to individuals or resource pools. Developers use one interface to manage their assigned task list and are freed up to concentrate more fully on producing quality software in the most efficient manner.

Retain knowledge within the organisation with a knowledge base that is shared with all parts of the organisation. Knowledgebase articles can be created automatically from completed support incidents. The knowledge base ensures the knowledge you gather through servicing your clients' stays with the organisation when staff move to new roles or move out of your organisation. As your knowledge base expands, it becomes even easier to respond to client support requests as TrueTeam automatically looks for similar issues in the data entry wizards. Support requests can therefore be resolved efficiently with a consistent experience for the customer, at a lower cost.

TrueTeam helps you to retain clients by giving you the ability to service your clients more effectively by providing a consolidated view of all your company interactions with them. Drill down by product or organisation to see all historical items including purchases, support incidents and contacts with the client. The information you need to better manage your clients needs is at your fingertips.

TrueTeam facilitates effective team communication, creating a "True Team" environment within your organisation. TrueTeam's common interface for all staff within your organization enables the automatic capture and dissemination of information.

Product quality can be improved when you understand the needs and of your customers more clearly. Feedback from your clients is often hard to assess in a holistic manner due to the diverse way in which we communicate. TrueTeam automatically recognises email when sent by one of your clients and saves the details against the clients history, to be viewable by anyone within your organisation. The same interface can also be used for capturing feedback provided by voice or through letters, faxes, or other communication media, which means that you have a total picture of your organisations contact with your clients at your fingertips. TrueTeam empowers you to determine the most important features to including in scoping the next releases of your products. TrueTeam gives you the ability to spent less time collating feedback from your clients and allows you to concentrate on what they are trying to tell you.

TrueTeam provides a number of reports "out of the box", including total organisational current activity reporting, project health, support statistics, product registrations. Reports can be automatically refreshed on screen to give you "real time" insight to what is happening within your organisation.

"Traffic Light" reporting across your organisation can sometimes involve intensive and time consuming report consolidation and therefore is typically available infrequently. Whether your organisation has one product and one project running at any given time, or whether you have a product suite with a multitude of projects underway you need to be able to visualise the total status for key strategic decision making. TrueTeam gives you real-time traffic light reporting across your organisation. As the status of tasks are updated, the results are automatically incorporated into reporting meaning that you always have the latest information available at your finger tips. TrueTeam has the ability to automatically refresh reports on screen, meaning you can track the status of all your projects visually on screen as they advance toward their completion.

It is common to fear the unknown - and often that is our experience when managing a "program of work" within an organisation. Organisational and Project Risk management is difficult and requires discipline and a good reporting system to enable effective risk mitigation strategies to be put into place. TrueTeam enables risks to be captured and reviewed through one common interface, providing a "real time" view of risks as they are identified and mitigated.

TrueTeam saves you time by integrating directly with tools like Microsoft Project, Microsoft Outlook and Microsoft SourceSafe by populating your database with meaningful information about your activities and client interactions. For example, TrueTeam intercepts emails and compares the senders name with your client database. If a client record is matched, TrueTeam will prompt you to save the information against the client - meaning that other staff interacting with that client can have a complete picture of all communication with them.

TrueTeam's ability to integrate directly with these applications means that data entry only needs to occur once but your organisation in whole can benefit from having a complete picture of your project activities and client interactions.