Core Features

• Project & Risk Management
• Support Call Management
• Product Lifecycle Management
• Task Management
• Support Management
• Quality Assurance Management
• Customer Management
• Contact Management
• Knowledgebase
• Integration - Microsoft Outlook, Microsoft Project, Microsoft SourceSafe

Management Team

• Product Lifecycle
• Management and Reporting
• Project Management
• Risk Management
• Development Task Management
• Quality Assurance process automation
• Bug tracking
• Support Call Management
• Knowledge Base
• Contact Management (including Outlook integration)
• Product Lifecycle Management and Reporting
• Project Management
• Risk Management
• Issue Management
• Task Management
• Timesheet Management
• Organisational Performance reporting

• "To do" lists of tasks
• Microsoft Visual SourceSafe integration automatically asks developer what issue(s) are being worked on when SourceSafe check-ins and check-outs occur, and maps source code changes to developer tasks and support incidents
• Source code file to object file mapping, maps source code changes and developer incidents to compiled object versions
• Tracking of released object files as opposed to internal builds, so developer incidents (and their linked support incidents) are automatically linked to an object file version that contains the fix
• Automatic creation of release notes
• Ability to add enhancement requests and review support incidents for software improvement purposes
• Project task entry and tracking

• Entry of telephone support incidents
• Responses to support incidents
• Customer and organisation incident tracking, including "prospects" and actual customers
• Organisational and individual contact tracking
• Support incidents can be used to create knowledge base articles, which remain linked to support incidents
• Escalation of support incidents to development team
• Support incidents can be used to create tasks for developers, which remain linked to support incidents
• Categorization of support incident before resolution, and final categorization after resolution
• Tracking and reporting of response times, and incident categories.
• Maintenance functions for the customer web site (news, appearance)
  

Developer functionality

• "To do" lists of developer tasks
• SourceSafe integration automatically asks developer what issue(s) are being worked on when SourceSafe check-ins and check-outs occur, and maps source code changes to developer tasks and support incidents
• Microsoft Project integration - map Project line items to TrueTeam tasks and vice-versa, with automatic two-way updating
• Source code file to object file mapping, maps source code changes and developer incidents to compiled object versions
• Tracking of released object files as opposed to internal builds, so developer incidents (and their linked support incidents) are automatically linked to an object file version that contains the fix
• Automatic creation of release notes
• Ability to add enhancement requests and review support incidents for software improvement purposes
• Project task entry and tracking
• Tracking and reporting of time spent on tasks

Sales and Customer Management

• Easy access to customer status information on customer contact lookup
• Monitoring of resolution of customer support incidents and developer tasks - no need to refer a customer on the telephone to the support team to give them an update
• Support and development staff can view marketing contacts and make appropriate decisions (for example, if a sale of an additional module is underway, increase priority of support incidents)
• Automatic e-mail logging
• Easily review the entire customer history, including contact incidents (emails, telephone calls, letters) as well as support incidents and developer tasks that have been linked to the customer.