Overview

	Inventua TrueTeam draws together work practices and technology to make your business agile
	Reduce the cost and increase the value and accuracy of project reporting. Project staff can focus on Project Delivery and rely on TrueTeam to produce up-to-the-minute project status reporting Manage risks and issues consistently across your organisation. Issues and new risks are identified earlier to enable mitigation before your client relationship is affected. Convert your knowledge to reusable intellectual property. Use all your knowledge base information during day to day task management. Capture interactions between all team members and your clients into a common knowledge base Issues and new risks are identified earlier to enable mitigation before your client relationship is affected Manage production support issues in a consistent manner across your organisation. Use your knowledge base to provide consistent levels of support to your clients. Increase productivity through more effective communications with project staff and clients Project staff can focus on delivery while TrueTeam automatically disseminates information to the project team.


	TrueTeam integrates the end-to-end activities of the product development process, encapsulating software development management, bug tracking, customer support and call centre management, task/project planning and project risk management. When collaboration is effective, productivity and performance gains enable development cycle times to be reduced. Products can be brought to market more quickly, workplace learning is enhanced and knowledge capital is enriched. This in turn enables excellence in customer service with direct impact to your bottom line. TrueTeam is a scaleable application with an extensible architecture for growing organisations that helps to make organisations more efficient in supporting and expanding their deployed products, reducing costs and retaining satisfied clients. TrueTeam facilitates effective team communication - making the staff of a software organisation a "True Team". TrueTeam achieves effective team communication by addressing the needs of the support team, developer team, customer management team and sales and marketing team in one integrated package, allowing all groups to readily share information. TrueTeam provides a single interface to the knowledge retained within your organisation. All staff share the same knowledge base, adding to the accumulated knowledge as they complete their daily activities. TrueTeam Benefits

	TrueTeam
	TrueTeam achieves effective team communication by addressing the needs of the support team, developer team, customer management team and sales and marketing team in one integrated package, allowing all groups to readily share information. Reduce time to market for new features. Improve the quality of products and services. Retain knowledge within the organisation. Implement repeatable and controllable processes. TrueTeam integrates the end-to-end activities of the product development process, encapsulating software development management, bug tracking, customer support and call centre management, task/project planning and project risk management. Project & Risk Management Support Call Management Product Lifecycle Management Task Management Support Management Quality Assurance Management Customer Management Contact Management Knowledgebase Integration - Microsoft Outlook, Microsoft Project, Microsoft SourceSafe More information